Introduction
The purpose of this Privacy Policy (“the Policy”) is to explain to you how, within our company, we collect your personal data through our various channels (such as our website, customer relations centres and possibly our stores). It also contains information about the type of data collected, how we process it, and for what purposes, so we can use it to best suit your needs.
For the purposes of the Privacy and Cookie Policy, the following terms are defined as follows:
- “We” or “Us“: refers to our company as well as to its service providers located in France or abroad.
- “You“: refers to any user of our company Services, whether they pay for the Services or not.
1.What we do to protect your personal data
- We endeavour to collect only the personal data that needs processing for the intended uses and for the purposes described in this Policy;
- If we are not required to keep your data and it no longer needs to be processed, We will destroy it;
- We respect your right to privacy and we do not sell your data;
- We strive to be transparent about how we use your personal data;
- Please note that some of your data may be required in order to access certain Services. However, You are under no obligation to provide us with the personal data we ask you for.
2. How do we collect your personal data?
We collect your data by all types of digital means; our websites, the pages dedicated to our company products or brands on the Internet or on social media networks, electronic communications and your interactions with the advertising banners of ou company brands. We also collect information about You every time you get in touch with our Customer Services. We collect some data by using cookies to understand your habits and actions on our websites. In other cases, you share your information with us directly when You contact us, when You make a purchase on one of our website, at in-store events or at trade shows, by filling in registration forms offline or by taking part in market research.
3. Which personal data do we collect?
Depending on the way You communicate and interact with Us (online, offline, by telephone, etc.), We may collect various types of information from You, which differ according to their intended purposes, as described below:
- Personal and demographic details including: surname, first name, gender, e-mail address, date of birth, postal address, telephone number, and place of residence;
- Technical information about the devices You use to access our website or apps such as the operating system and the Internet Protocol (IP) address;
- Data about how You use our website/apps: last website visited, pages viewed, advertisements You clicked on;
- Information You share directly with us about your experience as a consumer (market research, content shared on social media networks or on one of our websites)
- Financial and payment data, which We need in order to fulfil an order
- Telephone conversations between You and our Customer Services
- Exchanges between You and Us at trade shows
- Applications: Your personal and demographic details as described above, your curriculum vitae and any attachments, any information about your motivations and background and, in general, all the information required in order to study your profile in respect of our human resource requirements.
We do not need to collect or process sensitive personal data (e.g. data about your health) within the framework of our normal business activities.
4.What is our policy regarding children’s personal data?
We believe it is extremely important to protect the privacy of children accessing the Internet and encourage parents or guardians to spend time with them in order to participate in and manage their online activities.
With our website, only adults can access the site and/or create an account.
You must therefore ensure that your children do not give their, or your, personal data over the Internet without first asking for your permission. In fact, any minor can only directly transmit their personal data through a parent or guardian, with their explicit consent. You can check, amend or delete your child’s personal data at any time. You can also ask for your child’s data to be deleted by sending a request by post to the address given in the contacts listed in Question 9 – “What are your rights and how can you exercise them? ».
5. How do we use your personal data?
You will find in the table below a list of the aims pursued by Us in collecting and processing your personal data, together with the different types of personal data that are collected for each objective. Remember that not all the uses listed below will affect all people.
Consumer Services and/or customer relations centre: We use your personal data to respond to your requests, resolve any problems, and to improve and personalise our services.
Principles on which this use is based:
- Compliance with our contractual obligations
- Legal requirements
- Our legitimate interests
Our legitimate interests:
- Improving and developing new products and services
- Increasing efficiency
Marketing communication, games, competitions and other promotions: With your consent (where necessary), We use your personal data to provide you with information about our products or services (for example, in the context of marketing or promotional communications/campaigns).
Principles on which this use is based:
- Your consent (when this is necessary)
- Compliance with our contractual obligations
- Our legitimate interests
Our legitimate interests:
- Determining which of our products and services may interest you and telling you about them
- Defining consumer or customer profiles for new products or services
Interacting with our consumers: We use your personal data when You use third-party social media network features, such as the “Like” feature, in order to offer You ads and to interact with You on these third-party social media networks.
Principles on which this use is based:
- Your consent (when this is necessary)
- Our legitimate interests
Our legitimate interests:
- Determining which of our products and services may interest you and telling you about them
- Defining consumer or customer profiles for new products or services
Creating and managing an account: We use this data to manage your orders, answer your questions, help You manage your preferences or to send You commercial communications tailored to your profile.
Principles on which this use is based:
- Your consent
- Our legitimate interests
- Compliance with our contractual obligations
Our legitimate interests:
- Helping Us to better understand your needs and expectations and thereby improve our services, products and brands
Customising our Services and Offers: With your consent, We use your personal data (i) to analyse your preferences and habits; (ii) to anticipate your needs based on our analysis of your profile; (iii) to improve and personalise your experience on our websites and apps; (iv) to ensure that the content from our website or apps is best suited to You and your computer or device; (v) to provide You with targeted advertising and content; and (vi) to enable You to participate in interactive activities should you so wish.
Principles on which this use is based:
- Your consent (where necessary)
- Our legitimate interests
Our legitimate interests:
- Determining which of our products and services may interest You and telling You about them
- Defining consumer or customer profiles for new products or services
Processing orders: We use your personal data to process and ship your orders, let You know the status of your orders, check that We have the right address and verify your identity.
Principles on which this use is based:
- Compliance with our contractual obligations
- Your consent (where necessary)
- Legal requirements
- Our legitimate interests
Our legitimate interests:
- Improving and developing new products and services
- Increasing efficiency
- Protecting our operating systems, networks and staff members
Operation of our websites: We use your personal data to ensure the content on our website is appropriately delivered and that We have the right settings for your device, including screen resolution, etc.
Principles on which this use is based:
- Our legitimate interests
- Your consent
Our legitimate interests:
- Improving the of quality of service
Other general uses (in-house research or market research, analysis, security, etc.): In accordance with applicable law, We use your personal data for other commercial purposes of a general nature, in particular to carry out in-house or market research and to measure the effectiveness of our advertising campaigns. If You have more than one account for brands of our company, We reserve the right to merge these accounts together to form a single account.
Principles on which this use is based:
- Compliance with our contractual obligations
- Your consent (where necessary)
- Legal requirements
- Our legitimate interests
Our legitimate interests:
- Improving and developing new products and services
- Increasing efficiency
- Protecting our operating systems, networks and staff members
Testimonials : We may post on our website and other information carriers a list of “Happy Customers” which will include the names of our customers and their job titles. We undertake to obtain permission from each customer before posting any testimonial on our website.
Principles on which this use is based:
- Your consent (where necessary)
- Our legitimate interests
Our legitimate interests:
- Determining which of our products and services are of interest to you and finding out what You think about our Services
Applications/CV/information about your career: We use your data to process and respond to any speculative job application You may send to our company or to process and respond to any application You may make for an advertised position within our company.
Principles on which this use is based:
- Compliance with our contractual obligations
- Your consent (where necessary)
- Legal requirements
- Our legitimate interests
Our legitimate interests:
- Examining your CV or having it examined, together with the other information You provide about your career history;
- Establishing whether your profile may be of interest to our company;
- Determining whether your application meets the criteria for a vacancy advertised within our company, based on our legitimate interest in hiring the appropriate people.
6.Does We disclose your personal data and why?
When We need to share your data with with other organisations (such as service providers for example), we make sure that these organisations also have a security policy in place to protect your data.
As explained in “1.What we do to protect your personal data”, your personal data will not be shared, sold, leased or disclosed for purposes other than those described in the Policy. Therefore, except where You have given your consent, We will not sell your personal data to third-party companies for their own marketing purposes. Nevertheless, it is possible that your data may be transmitted if it is required by law and government authorities for example. Should of one of our businesses or our company be sold to another company, the legal successor will have access to the data held by the transferring entity and therefore probably to some of your personal data.
7. For how long will your personal data be kept?
Your personal data will be retained by Us only for as long as is reasonably necessary for the purposes described in this Policy. The criteria We use to decide how long your personal data should be kept are as follows:
- We will keep your personal data in a form that allows You to be identified for as long as You are a member of a loyalty programme, are taking advantage of a promotional offer, or for as long as our contractual relationship lasts;
- If You contact Us with a request, We will keep your personal data for the time needed to process your request;
- If you create an account, We will keep your personal data until You ask Us to delete it or after a period of inactivity (no active interaction with the brands) defined in accordance with local regulations and guidelines.
- Applications: If You write to Us to send Us your CV and any other information about your motivations and background (hereinafter referred to as “Application Data”), We will keep your Application Data for as long as is needed to assess your application. Should your application be unsuccessful, your Application Data will be kept for the period stated in the forms relating to the position in question or for the period specified in the letter or e-mail reply sent to you. Should your application result in your being hired, your Application Data will be kept for as long as you are employed in our company.
Your personal data may, however, be kept for a longer period of time in accordance with specific legal obligations or the applicable statutory limitation periods.
After the above-mentioned periods for storing your data have expired, your personal data will either be securely deleted from our databases or made anonymous.
8.How do We protect, store and transfer your personal data?
We employ all necessary technical and organisational measures to ensure the confidentiality and security of your personal data. Please be aware, however, that these measures do not extend to any information You choose to share on public platforms, including third-party social media networks.
With regard to your financial data, We apply industry standards of protection and comply with the legal requirements. Your details are encrypted when you make online purchases on our website.
You can also help Us to ensure that your data is protected by using the privacy settings on our website, by choosing a complex login password, and by being vigilant when logging into your account from a public device.
The storage and processing of your personal data requires that, at one point or another, it be transferred to and stored in a country other than the one in which you reside. Personal data may be processed outside the European Economic Area (EEA). If this happens, We will do its utmost to ensure that such international data transfer is carried out with the appropriate level and guarantees of security. The guarantees We use to protect international data transfers include (i) standard contractual clauses approved by the European Commission, (ii) certification mechanisms that certify that third parties located outside the EEA process personal data in accordance with the Regulations.
9.What are your rights and options, and how can You exercise them?
We want to enable You to assert your rights and make the most informed choices possible as regards the personal data You give Us.
In the following table, by you we mean: “you, your descendants, representatives and/or proxies”
The right to be informed / The right of access:
You have the right to access, view and request a hard copy or electronic copy of the information We hold about you and the way in which we use it. This information must be transparent, clear and easy to understand. You also have the right to ask for information about the source of your personal data.
The right to edit your personal data / The right to erasure/to be forgotten / The right to manage the data provided by you:
You may request that your personal data be deleted, moved, corrected or amended if it is inaccurate or out of date and/or that it be completed if it is incomplete.
Whenever possible, our website include a purpose-designed function that allows you to view and edit the personal data you have provided.
Please be aware that sometimes if you delete your personal data, or ask for it to be deleted, your user account will automatically be deleted too. We may also be required to retain some of your personal data after you have asked for it to be deleted, in order to meet our statutory or contractual obligations.
The right to restrict processing: / The right to object to data being processed based on our legitimate interest:
These rights mean that we are restricted in the extent to which we can process your personal data, which means that we may retain your data, but not use or process it.
The right to withdraw your consent:
You may withdraw your consent to any of our processing activities involving your personal data if such activity is based on consent. The withdrawal of your consent shall not affect the lawfulness of any consent-based processing operation carried out prior to such withdrawal.
The right to make a complaint to a supervisory authority:
You have the right to file a complaint with the data protection authority, CNIL (to challenge our data protection and privacy policies. (https://www.cnil.fr/fr/plaintes/ ICO (https://ico.org.uk/), to challenge our data protection and privacy policies.
The right to decline marketing communications:
You can opt out of receiving marketing communications from Us at any time, by contacting Us or by clicking on the “unsubscribe” link in any e-mail or other communication We send you.
The right to disable or manage cookies:
You can configure the settings of your browser to disable cookies or to be alerted when similar cookies/technologies are used. This may, however, prevent you from using certain parts of our websites.
The right to block targeted advertising:
We may be partners with advertisers who display advertising banners on the Internet that are targeted to your interests, for one of our brands or for brands of companies outside..
You can visit the website www.aboutads.info/choices to learn more about how you can block these targeted ads from appearing.
You can exercise these rights as indicated in the relevant pages of this website.
We will ask You to attach to your request a copy of your identity document or any other proof of identity. If the request is submitted by someone other than You, without proof that it has been lawfully made on your behalf, it will be denied.
Be assured that any information provided to Us will only be processed in accordance with, and to the extent permitted by, current legislation.
We will address and investigate any complaint about the way We handle your personal data (including any complaint alleging that we have infringed your rights under applicable privacy laws).
10.Changes to our Policy
Should there be any changes in the way we handle and process your personal data, We will update this Policy. We reserve the right to make changes to our procedures and to this Policy at any time. Please check our Policy regularly for updates or changes.
